Terms of Service
Effective date: July 16, 2026
Truly Dear is operated by Elanvale Ltd, a company registered in England and Wales (Company No. 17322464), 128 City Road, London, EC1V 2NX, United Kingdom. By using trulydear.com you agree to these terms. A fuller version will be published before the store opens for orders.
Your photos
- You confirm you have the right to upload the photos you submit and to have them turned into printed products.
- Please upload photos of pets and subjects you own or have permission to use. We decline photos containing recognisable people where we cannot verify consent, and any unlawful or offensive content.
- You keep ownership of your photos. You grant us the limited licence needed to create your preview and produce your order.
- The finished portrait you order is yours to enjoy, print, and gift for personal use.
Previews and orders
- Previews are free. Nothing is printed until you explicitly approve your portrait for print.
- Delivery dates shown at checkout are calendar dates based on your address and the shipping method, and reflect our production partners' current schedules.
Fair use
The preview service is for creating portraits you may want to order. We may limit sessions that show signs of automated or abusive use.
Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our liability to you is limited to the amount you paid for your order.